HR Business Partner - BPO

Job Description

• Developing annual manpower plan and innovative sourcing strategies and techniques to achieve qualitative staffing and satisfy Operation’s hiring appetite.
• Effectively implementing the full life-cycle of the talent acquisition process for a wide range of positions.
• Establishing partnerships with hiring managers and providing full guidance to follow best practices in all stages of the talent acquisition life cycle.
• Partnering with business managers to create job descriptions for various positions and develop job designs accordingly to ensure fulfilling the organization’s objectives and employees’ satisfaction.
• Plan and create onboarding and induction programs to ensure that new hires experience a smooth onboarding to their roles and get a warm welcome.
• Developing HR policies and procedures as required and ensuring compliance with local & international regulations and standards.
• Partnering with senior business managers to develop and implement Employee Relations best practices and programs.
• Handling employee complaints, managing grievance and disciplinary procedures; in addition to facilitating counseling in conjunction with other stakeholders.
• Investigating and resolving complex or critical employee relations issues in a timely and effective manner.
• Administering monthly payroll and other employee benefits.
• Maintaining records and compiling statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Providing insights to the higher Management on market trends and opportunities.
• Supporting in running the assessment center programs to create a foundation ensuring the consistency of recruitment standards and talent development processes.
• Supporting in running the operational cycle of the annual performance management system to ensure that the process is adhered to all levels as per the HR policies and procedures.
• Collaborate with the PR Global Director and business managers to foster a culture of engagement through using a range of innovative techniques and tools to support in design, measurement and evaluation of proactive workplace policies and practices that help attract and retain talent with skills and competencies necessary for growth and sustainability.
• Supporting and implementing HR strategies and initiatives aligned with the overall business strategy.

Job Requirements

• Minimum 6 to 8 year of HR experience ,3 years of which in a similar HR role; preferable in a relevant industry.
• BPO experience is a MUST.
• Bachelor’s degree in business ,human resources, or a related field, additional HR education and certification will be a plus
• Understanding of labor laws and disciplinary procedures
• Strong knowledge of tax, wage laws and payroll procedure
• Proficient in MS Office; knowledge of HRMS is a plus
• High sense of ownership, customer orientation and adaptive to change.
• Outstanding organizational and time-management abilities
• Excellent communication and influencing skills with the ability to build rapport at all levels
• Strong attention to detail and problem-solving skills.