Front Desk Officer

Job Description

• Welcoming and greeting patients and visitors in our NY clinics through our virtual reality system, and checking them in to their appointments in a timely and professional manner.
• Responding efficiently to patients inquiries.
• Recording and authorizing insurance.
• Engaging with our patients to increase retention rates.
• Scheduling appointments and keeping those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient.
• Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
• Requests and processes payments for co-pays, pre-pays and outstanding balances.
• Providing world-class customer service to patients.
• Performs other duties as assigned.

Job Requirements

• Fluency in English is a must for this job.
• Presentable with strong communication skills.
• Bachelor degree in a relevant discipline.
• 2 to 6 years of experience in customer service.
• Friendly and helpful attitude and able to provide excellent customer service through live video interactions.
• Ability to work US hours from 3:00pm to 11:00pm - Monday to Friday.
• Good knowledge of MS Office
• We provide attractive packages and a good working environment with potential growth.