English Customer Service Representative

The purpose of this position is to:

• Obtains client information by answering telephone calls; verifying information.
• Informs clients by explaining procedures; answering questions; providing information.
• Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Research required information using available resources
• Identify and escalate priority issues
• Route calls to appropriate resource

Job Requirements

Job Requirements:

• Very Good Command of English Language.
• Native Arabic speaker.
• 0-2 years of experience (Fresh Graduates are also welcomed to apply).
• Flexibility to work on rotational shifts basis (Morning, night and overnight).
• Gender: M/F.
• Alexandria resident is a must.
• Computer Literacy.
• Good communication, problem-solving & interpersonal skills.