Customer Support

Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans.

Tasks

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Graduated from any major
• Fluent/Excellent English Speakers
• Flexible with rotational shifts

Benefits

• Net salary 4k up to 6k free of fees and tax +Bonus
• Annual profit share up to 2x your salary
• Medical & Social insurance 150k
• Overnight allowance up to 1000 EGP
• Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
• Discounts& offers all over many stores in Egypt
• Gym Access
• VPN Line
• Career Path
• Development& learning courses
• Events and fun festival Refer a friend program rewards up to 2000 EGP

Teleperformance is a Great Place to Work -Certified in 60 countries. Great Place to Work is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index