Customer Support Engineer

Job Description

• Work with teams to estimate the amount of time/work needed and establish a project plan to guarantee meeting the deadlines.
• Follow up / communicate with teams by emails, calls, meetings or desk visits to ensure that project is going smoothly
• Finalize the data delivery generated by teams and deliver to the customer per the schedule
• Communicate with customers by email regarding the ongoing projects.
• Address the issues & complaints reported by customers & solve them with the team
• Prepare custom reports
• Manage requests/issues sent from prospective customers and prepare reports
• Monitoring support tickets submitted by customers, evaluating them and assign to responsible teams
• Follow up with all teams to ensure that tickets are closed within the approved timeline
• Follow up on tickets that are pending supplier’s response and close them according to the process

Job Requirements

• Bachelor’s degree of Engineering )Communications, Electronics, Power or Mechatronics )
• 1 year experience
• English: Very good (writing/speaking)
• Proficient in MS Office (Excel, Access, Word, PowerPoint etc.)
• An analytical mindset with problem-solving skills
• Excellent communication and collaboration skills
• Problem solving and flexible to workload