Customer Support Agent

Job Description

• Handle all incoming calls of the call center.
• Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls.
• Provide best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
• Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
• Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
• Escalate problems & provides relevant feedback to the right channels
• Contribute to the Upselling of Onecard Products and Services.

Job Requirements

• Males only will be considered.
• 0-2 years Experience.
• Excellent English both spoken and written.
• Very good computer skills.
• Strong Customer Orientation.
• Strong communication, listening & interpersonal skills.
• Flexibility & ability to work in a team.
• Self-confident with professional behavior & attitude.
• High sense of time management.