Customer Support Advisor - German Speaker - Freelance

Job responsibilities:

• Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in German and English language in a timely matter and performing cold calls
• Help with any additional administrative tasks on campaign
• Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
• Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
• Being on time and available for given shifts
• Participation on all required training
• Substitution of other agents if needed
• Giving immediate feedback in case of any difficulties or issues with the used program

Job Requirements

• C1 level German at least
• Fluency in English is a MUST
• Excellent communication skills
• Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
• Demonstrates a positive, enthusiastic, friendly attitude
• Proficiency in Microsoft Office Suite and Online applications
• Good organization and problem-solving skills