Customer Happiness Advocate

About the Job

About the Job

• Bocsha is changing how people are consuming fish, thus we are building a customer experience team that advises clients and converts them to the bocsha way!
• Assists with customer advise, orders, account questions, billing, cancellations, and other queries.

Primary Responsibilities

• Handle customer questions and advice via phone, email, mail, or social media.
• Use telephones to reach out to customers for retention, feedback and inquiries.
• Extract customer suggestions and present those to management to be implemented.
• Compile reports on consumer behavior and suggest innovations that bocsha can adopt