Call Center Agent

Job Description

Promote, sell and generate interest towards the client’s products/Services and handle customer inquiries by following a customer excellence procedure.

• Contacting American seniors and Doctor's offices by using an internal dialer to promote medical services.
• Promoting medical service by communicating the benefits for the patients to achieve the set target and increase the revenue.
• Transferring the interested patients by using internal systems to the closer to check their eligibility.
• Submitting each successful transfer on internal systems by adding the needed product to check its eligibility afterward.
• Maintaining the quality of the calls by applying the quality checklist to reach the client’s satisfaction.
• Operating under company guidelines to meet guidelines quality standards.

Job Requirements

• English Level: FLUENT ENGLISH B2/C1
• GRADS AND UNDERGRADS
• Flexible with a fixed US shift from 3 Pm till 12 AM ( Transportation provided)