Bill Collector

Job Description

• Track accounts with unpaid bills, gathering information when possible and creating reports to present to managers on a daily basis
• Contact clients who have failed to pay their bills through calls and emails and eventually personal visits
• Solicit payment of bills through negotiation and professional communication, remaining tactful, sympathetic and respectful at all times
• Relay information regarding clients’ options, including information about the scheduling options we offer that may help them pay their bill
• Listen to clients and collaborate to create a strategy that works with their needs and schedules to get their bills repaid quickly and effectively
• Answer client inquiries about payment, services and financing options clearly and precisely to help them understand their options
• Enter information into corporate spreadsheets once bill has been paid and submit reports of account information
• Complete minor administrative duties before and after interacting with clients, including paperwork and the creation of special account reports

Job Requirements

• Proven Collection experience
• Expert in dealing with governmental agencies in Egypt.
• Excellent communication and people skills and use persuasive techniques to collect overdue debts from customers. As you need both written and verbal communication skills to draft letters and speak clearly to clients about their payment options, employing persuasion and other tactics in order to collect debts on overdue accounts
• Good in MS Office mainly in Excel and Word.
• Good command of both English and Arabic.
• Attention to details as you are detail-oriented professionals who take accurate and informative notes for client records and follow proper company procedures for debt collection
• Familiarity with administrative and clerical procedures
• Strong understanding of logic and reasoning