Application Support Officer

Job Description

• Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
• Provides technical support to teams within the organization.
• Identifies, analyses, and resolves problems.
• Interacts effectively with users to solve problems and advises on best
• practices for using the system.
• Establishes, enforces, and maintains the data entry standards.
• Assists in training for staff and faculty.
• Supports students in accessing and using their systems.
• Creates reports and dashboards.
• Maintains and updates technical documents and procedures.
• Assists with systems integrations.
• Assists in implementing new solutions as per the business needs.
• Liaises with vendors and other IT personnel for problem resolution.
• Assists in designing new projects as per business needs.
• Aligns and tests new projects with the vendors.
• Maintains security, backup, and redundancy strategies.
• Ensures compliance with IT policies & procedures.

Job Requirements

• Years of Experience:1 to 3
• Education:Bachelor of Business Informatics or in any relevant field.
• Has a good SQL background
• Has a good understanding of HTML
• Has a fair PHP background
• Possess a high level of testing techniques and scenarios.