Application Support Engineer (Sales Buzz)

Job Description

• Responsible forProviding necessary application support relating to various applications, corporate solutions (Sales Force Automation, ERP, Retail, CRM, HRMS, …etc).
• Provide first line support to Users by providing analysis and resolution for routine operational application issues
• Provide the suitable solutions for any assigned application issue within the agreed on SLA(service Level Agreement) and based on the criticality of the issue
• Monitor the corporate applications to ensure service availability 24/7
• Record and track incidents, complaints or requests.
• Ensure that problem tickets raised in the right channel are clearly documented and articulated.
• Collaborate with other IT teams in problem diagnosis and resolution.
• Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
• Perform testing of solutions delivered by development team to address process improvements with business process owners, and coordinate with development team for issue resolution

Job Requirements

• Result Oriented.
• Analytical skills.
• Working under stress.
• Problem solving skills.

Previous experience in:

1- Technologies:

• Proven knowledge of Sales Buzz ( SFA) sales force automation is a must.
• Proven experience of MS SQL Serverdevelopment is a must.
• Business Intelligence
• Agile Methodologies.

2- Used Applications:

• Sales Buzz( SFA) sales force automation(Web& Mobile)
• Microsoft Dynamics AX 2012
• RMS, Ax Retail 2012
• MSSQL Server 2008, 2012, 2014, 2016, 2019.
• MS Power BI.
• CRM.
• Ticketing Management System.