خدمة العملاء وظيفة في القاهرة

Sales representatives are responsible for communicating the benefits of a companys products in order to drive sales.Salesrepresentativesserve as the point of contact between a business and its prospects or clients and have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.RequirementsPresent, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through cold callingExpedite the resolution of customer problems and complaints to maximize satisfactionAchieve agreed upon sales targets and outcomes within scheduleCoordinate sales effort with team members and other departmentsAnalyze the territory/market s potential, track sales and status reportsSupply management with reports on customer needs, problems, interests, competitiveactivities, and potential for new products and services.Keep abreast of best practices and promotional trendsContinuously improve through feedbackProven work experience as a Sales RepresentativeExcellent knowledge of MS OfficeFamiliarity with BRM and CRM practices along with ability to build productive businessprofessional relationshipsHighly motivated and target driven with a proven track record in salesExcellent selling, negotiation and communication skillsPrioritizing, time management and organizational skillsAbility to create and deliver presentations tailored to the audience needsRelationship management skills and openness to feedbackBachelor s degree in business or a related field Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon sales targets and outcomes within schedule Coordinate sales effort with team members and other departments Analyze the territory/market s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Proven work experience as a Sales Representative Excellent knowledge of MS Office Familiarity with BRM and CRM practices along with ability to build productive business professional relationships Highly motivated and target driven with a proven track record in sales Excellent selling, negotiation and communication skills Prioritizing, time management and organizational skills Ability to create and deliver presentations tailored to the audience needs Relationship management skills and openness to feedback Bachelor s degree in business or a related field أقل

DsquaresSolution Design Functionfocuseson providing technical solutions to our clients, encompassing business and operations throughout the company as being a very importantintersection of Sales, Product and Engineering.They are thefront lineof alltechnical teamsinDsquares. This enables them to have a full picture of the business process, from working with developers, product development, sales experts, implementation teams and enterprise clients from all around the world.As aPresales Software Engineer,you will provide support to the clients and our team and will take part in the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting the sales team on technical aspects of the opportunities. You will ensure smooth integration between clients andDsquaresby successfully coordinating with all the technical teams involved (both internal and external).ThePre-sales Engineerleads the solutions consulting and CoE processes Pre-salesa) Leading and supporting the teams with creating the proposalsi)Build technical responses (e.g. technical proposal, compliance requirements etc.) and technical solutions during RFP/RFIii)Perform effort estimations to arrive at commercial propositionb)Client/partner presentations/case studiesi)Build client/partner presentationsii)Perform client/partner presentationsiii)Participate in technical discussions with prospectsiv)Build technical proof-of-concepts and perform solution demosc)Support sales team in creating value proposition Deliverya) Lead/support the delivery team in the business requirement gathering discussions with the clientsb)Support delivery team in the solution designing New product/offering developmenta)Product/offering developmentb)Support sales team on GTM strategies and actions on product/offering MVP and full-fledged versionc)Support team on presentations for new product/offeringsRequirements 3+ years of experience either in application integrations/Solution designs/ pre-sales or similar rolesStrong Engineering background and passionate about IT and Technology.Takes proactive and creative approach to attend to clients needs.You are able to present products and ideas with ease, confidence, and persistence.Speaks fluently to clients, partners and has excellent command of English.Highly motivated self-starter who is always looking to push own limits.Prefers to work in a collaborative, fast-paced, entrepreneurial environment.Experienced in web interfaces integration, system integrations, loyalty campaigns, and customer rewarding systems is a plus. 3+ years of experience either in application integrations/Solution designs/ pre-sales or similar roles Strong Engineering background and passionate about IT and Technology. Takes proactive and creative approach to attend to clients needs. You are able to present products and ideas with ease, confidence, and persistence. Speaks fluently to clients, partners and has excellent command of English. Highly motivated self-starter who is always looking to push own limits. Prefers to work in a collaborative, fast-paced, entrepreneurial environment. Experienced in web interfaces integration, system integrations, loyalty campaigns, and customer rewarding systems is a plus. أقل

Tasks Translate business requirements into designs and specifications that consider business processes, industry trends, and SAP best practices. Requirements gathering and identification and analysis of gaps between SAP Business ByDesign and the client's current business processes. Prepare Business Blueprint by gathering and analyzing clients' business and functional processes. Utilize technical and communication skills with business knowledge to possess the effective determination of business conflicts. Providing Implementation consultation and support services during SAP Business ByDesign installations, upgrades, and customizations. Successfully communicating and building agreements with clients. Designing and conducting master data migration from legacy systems into SAP Business ByDesign using (Migration templets, OData, Webservices). Prepare well-structured presentations, training, and client presentations. Troubleshoot implementation issues. Helping in the resolution of escalated customer issues in a timely manner, making sure that resolution meets our customer's expectations. Requirements More than 2 years of experience in implementing Business ByDesign. Experience as a financial consultant. Experience in at least 3 successful implementation end to end cycle. أقل

Job Description Market and promote services in order to increase brand awareness. Develop and execute a strategic plan to achieve sales targets and expand the ‎company’s customer base. ‎Researching, identifying and generating new opportunities. ‎Prepare customer proposals, presentations, quotations and reports. ‎Compile monthly sales review and forecasts against agreed targets. ‎Lead and manage the sales process diligently till completing the PO. ‎Build effective relationships and collaborate with managers & colleagues. Perform other duties as directed by management. Job Requirements 1-3 years of experience in sales is a must. Very good command of English. ‎Excellent negotiation and communication skills. أقل

Job Description Working on all the lighting fixtures products of the company. Create, plan and implement sales strategy in alignment with Local Business sales strategy. Achieve sales targets in respect of both budgets and sales efficiency. Identify opportunities at existing and potential new customers within market area of responsibility Support the development of strong relationships with key customers. Build and maintain strong relationships with key decision makers. Ensure efficient marketing communications. Make surveys ‐ presentations ‐ quotes ‐ technical and financial offers. Ability to Identify market trends and new technologies to grow revenue/commercial opportunities. Ability to prepare and deliver all the required presentations . Ability to prepare the technical and financial proposals for customers as well as maintaining all documentation of such proposals and related contracts with accurate pricing and configurations Job Requirements Bachelor's Degree in electrical engineering or any relevant English language: Very Good Professional Communication skills Time management skills Able to build strong customer relationships Customer-oriented Presentable Own a Car is a plus أقل

Job Description Handle all incoming calls of the call center. Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls. Provide best possible service to both external & internal customers to achieve the highest level of customer satisfaction. Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development. Escalate problems & provides relevant feedback to the right channels Contribute to the Upselling of Onecard Products and Services. Job Requirements Males only will be considered. 0-2 years Experience. Excellent English both spoken and written. Very good computer skills. Strong Customer Orientation. Strong communication, listening & interpersonal skills. Flexibility & ability to work in a team. Self-confident with professional behavior & attitude. High sense of time management. أقل

Job Description Issuing customers invoices Customer statements of account Track & allocate incoming payments Report overdue amounts Bank reconciliation Support VAT - Withholding tax filling Support monthly closing process post-closing journals. Job Requirements Fluency in French & English is a must. Holding bachelor’s degree in accounting or finance. 3 Years of accounting & finance experience. IFRS Knowledge & SAP experience is an assets. أقل

Job Description Operations of inbound/outbound Holidays. Handle inquiries through email and phone calls. Bookings worldwide hotels through suppliers and direct contracts. Preparing customized itinerary & costing according to customer needs. Designing Preparing Holidays packages (Domestic / International) for customers. Negotiating rates with suppliers worldwide hotels, car hire ,cruises ,visa's etc. Excellent Knowledge of Domestic & Worldwide Destinations. Knowledge rules of hotels (room occupancy, child policies, concept of board basis). Help customers plan and book their holidays by conversing with them over phone and Email. Candidate should have Strong Follow Up Skills with Customers and B2B agents.. Creating booking and advise the customer through our different concepts and ensure high quality service, giving to customers. Keep financial statements and documents - Ensuring all Documents Cash / Vouchers / Tickets. Liaise with Accounts Dept. regarding refunds / reissue authority etc. Job Requirements Females Bachelor's degree or relevant experience 1+ years' experience in Corporate Travel / Holidays Excellent interpersonal, negotiating and presentation skills Proficiency in English. Please apply with a photo with in your profile أقل

Job Description Perform on-site analysis, diagnosis and resolution of complex desktop problems for end users, prepare and maintain daily trouble and status reports recommend and implement corrective solutions， responding in a timely manner to service issues and requests. Collaborate with IT team members to ensure efficient operation of the organization's Workstation/Network environment. Receive and respond to incoming calls, e-mails, and/or in person regarding IT Incidents. Update and maintain IT Department equipment’s inventory. Maintain and resolve issues on LAN/WAN, VoIP telephones and PDA devices. Data center room environment optimization and daily maintenance. Support new branch or distribution center IT equipment establishment. Handle hardware receiving/disposal and software license tracking. Plan and manage small to medium size projects. Train end users when new software or IT equipment arrive at sites. Repair and maintenance of computers, laptops, printers and PDA devices. Job Requirements Bachelor’s degree in computer science or information technology. 2-3 years of experience working in a professional platform. Knowledge of past Help Desk/ Support Ticketing systems is a plus. Good knowledge of networking and connectivity – DHCP, DNS, Cabling, etc. Exceptional customer service orientation. Good knowledge of Microsoft Windows and IOS Operating Systems. Able to work in a team as well as independently. Able to repair and maintenance of computers, laptops, printers and PDA devices. أقل

Job Description Troubleshooting and solving common problems of hosting OS (Windows, Linux, etc.) Installing and configuring hosting control panels on Windows and Linux (cPanel WHM, Plesk ,etc.) and be able to troubleshoot and solve their common problems. Solve customer support tickets and answer their phone calls/reply to their emails. Technical focal point for sales. Job Requirements 3+ years of experience in the web hosting field. Bachelor’s degree in Computer Science or related fields. Must be fluent in English (writing, listening and speaking). Excellent knowledge in hosting and networks (DNS, Apache, IIS, Email, FTP). Good knowledge in servers security. Excellent technical skills. أقل

Internship Description Job Description: Communicating with the warm prospects of the client. Presenting the services in an attractive manner. Solving the client's problems by using the set procedures. Conducting administrative tasks effectively Internship Requirements No experience required Fluent English Very Good communication skills and presentation skills. أقل

Job Description Understanding the prospect/client's business and risk exposures. Conducting Insurance Program reviews and identifying gaps. Assisting the prospect/client in filling up detailed risk questionnaires and explaining coverage terms to them. Making comparison of the terms in the quotations received from the various insurance companies. Manage pipeline of key customers to meet and exceed growth goals and objectives Effectively manage daily, weekly and monthly goals and tracking responsibilities Work with underwriting to evaluate, price and propose rate and strategy on small to large market voluntary/worksite business including disability income protection, universal life, accident, hospital indemnity, critical illness and term life Meeting the prospect/client with the recommendation of cover. Cross verification of the policy terms and conditions. Should have excellent communication skills. You should be proactive and solution oriented and be ambitious to accelerate your career growth. Managing overall operations in an insurance setting. Reviewing company performance to identify areas where individual employees and entire departments can improve their efficiency. Connecting specifically with insurance agents to ensure that employees communicating personally with policyholders represent the company in the best light. Managing collected data and creating user-friendly reports that can help executives identify company progress, regression, and any fluctuations in output. Job Requirements Business management.The ability to coordinate insurance company operations to continually accomplish goals, expand service portfolios, and assist policyholders. Interpersonal communication.The ability to correspond effectively with all insurance agents, claims investigators, brokers, appraisers, executives, and other team members. Problem-solving.The ability to creatively solve problems between team members, or between insurance agents and clients, before they escalate. Technological proficiency.The ability to efficiently operate all necessary pieces of technology in an insurance workplace, including computers, tablets, phones, communication tools, and any online platforms or resources. Organization.The ability to appropriately manage insurance organization teams and resources for the best possible applications. Insurance sales.The ability to market the services of your insurance programs, exercising self-confidence to find success in all sales positions. Data analysis.The ability to collect, analyze, and present data to executives in a way that they can understand and learn from. أقل

Job Description Answer inbound calls and manage workflow between departments. Make outbound calls to follow up and answernthe customers inquiries. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Answer customer's inquiries and help them use the company's service. Following up with the customers by making outbound calls. Responding to customer tickets and complaints. Maintaining customer satisfaction. Build a good rapport with customers over the phone. Track, document and retrieve information in call tracking database. Ensure service delivered to our customers meets contractual Key Performance Indicator (KPI) Job Requirements Bachelor degree or above. At least 1 year experience. Excellent communication skills. Good English Level. Fast typing speed. Have a very good handling and communication skills. أقل

Job Description Create,develop,synthesiseandexecutetechnologysolutionsthataretailoredtothedemandsofanorganization. Evaluateandauthenticatesoftwarealongsideotherinformationtechnologyspecialiststoensuresuitabilitypriortointegratingitintotheorganization`ssystemandnetworkinginfrastructure. Createworkplansforteammembersandproduceengineeringplans,technicalinstructions,technicaldrawingsandotherdocumentationrelevanttosystemintegration. Job Requirements Excellent communication skills. Ability to diagnose and resolve basic technical issues. Bachelor’s Degree in Information Technology, Computer Science or related field required. Excellent diagnostic and problem-solving skills. BSc/BA in IT, Computer Science or relevant field. PythonandPHPexperiencepreferred. Mustcompletemilitaryservice. أقل

Digital Marketing Specialist Help drive, execute, and manage online marketing channels for customer acquisition and retention, primarily search, display, paid social and affiliate. Grow customer acquisition efforts and ROI through continuous optimization, testing and experimenting with ad creatives, bid strategies, audience targeting, placements, etc. Identify growth opportunities and implement initiatives to further increase market-share. Use web analytics tools to measure ad campaign success, identify opportunities and key performance trends Collaborate cross-functionally with other departments to architect digital experiences that help deliver marketing goals Communicate regularly with senior management on digital marketing strategy and prepare detailed campaign reports with key findings Assist in building landing pages to support digital marketing campaigns Job Requirements Bachelor’s Degree in marketing or related field 2 or more years of experience in Digital marketing Email software to customers such asConstant Contact and/orMail-chimp InDesign and Photoshop for graphics creation Digital marketing YouTube, Instagram, Facebook management for business Google pay per click campaigns Blogs and article writing Microsoft Word, Excel and Power Point Web design using WordPress أقل

Job Description Support research, manufacturing and clinical testing of clinical, sensory and commercial products Be an expert resource and consultant for other members of team both intra- and inter-departmental Prepare and present results to internal and external groups Work with others within a matrix organization Use technology learning to build predictive models for application in drug formulation/enhancement initiatives Provide overall management and leadership to R & D Specialists and develop strategy, budgets, and ensuring complete integration of business and R&D plans and activities Manage execution of projects to ensure delivery and readiness for commercialization Champion the technical design and development, evolution or acquisition of R&D Cross-Functional platforms; direct and influence standards and guidance to source system owners; ensures and experts integration with related functions Lead initial pilots to assess applicability of new approaches and/or solutions, when needed; manages and directs transition from experimentation/ piloting to production-readiness when applicable. Participate in managing and directing the research and development programs to meet organizational needs and to capitalize on potential new products In coordination with superiors, develop and implement research and development procedures and techniques Analyze results and provide recommendations based on findings on formulations Participate in collecting date of process validation and cleaning validation Carry out literature reviews and researches, execute tasks in compliance with current prevailing guidelines Develop and set mechanism to ensure compliance of the Polices and vis-à-vis SOPs Respond to Non-Conformity Reports (NCRs) and actively engaged in investigating and solving production problems & customer complaints Mange pilot trials to find the best formulation for new products with recommendation Establish and maintain a database of chemicals, samples & trials Job Requirements B.Sc. in Pharmacy is essential. Post graduate qualifications is desired (e.g. cGMP, MBA, etc.) +15 years previous experience of Pharmaceutical manufacturing and R & D is mandated backed with people management responsibility Exposure and hands-on different roles at different manufacturing disciplines (e.g. Production, Quality, Engineering, EHS) is a definite plus Experience in solid dosage form formulation Experience in methodology is preferred Excellent verbal, written and interpersonal communication skills. Professional computer and MS-Office skills Evidence of identifying, developing, and applying innovative solutions to scientific and technological problems faced in day to day practice Demonstrated ability to build robust statistical models from large scientific data sets Professional analytical capabilities with mastery problem solving talent Strong organizational and multitasking skills Superior skills with regards to data analysis and business process analysis and design Strong interpersonal and oral/written communication skills Attention to details Strong aptitude towards usage of automated systems; technology focused The drive for self-development, the ability to collaborate, and an action-oriented work ethic أقل

Job Description Ensure high levels of customer satisfaction through excellent sales service Assess customers’ needs and provide assistance and information on product features Go the extra mile” to drive sales Maintain in-stock and presentable condition assigned areas Actively seek out customers in location. Remain knowledgeable on products offered and discuss available options Cross sell products. Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Communicate and provide information by relevant methods to his line manager to assist and enable him monitoring and connecting sales groups. Research and report information with his team cases to enable strategic decision-making by his line manager Arrange and participate in meetings, conferences, and project team activities Motivate and encourage agents through positive communication and feedback Disseminate new product information to the agents. Responsible for his team achieved target & commitment. Make sure that team stick to company policy and procedures Coach team members for performance improvement. Responsible for the cash and Stock reports on daily basis on behalf of his team/location and to provide the month closure reports Assure that all cash collections are delivered to HO (Finance department) within 24 hours matching Company's system daily transactions amounts. Review and compare the daily done transactions cash and stock through the company system with the available physical stock in the locations and to report any shortage might happen. Assure that the stock is on save physically and matching the real stock in the warehouse. Responsible to provide Contract books to the location team. Responsible of all marketing/sales material at POS: Stock availability. Displaying. Proper use. Responsible to assure fast maintenance for any reparation at POS. Respect the company working hours (Attendance & leave) and give the required attendance prove upon request. Respect the company assets in terms of treatment and cleaning. Job Requirements Knowledge and understanding of the sales and distribution opportunities in the MENA territories and relevant distribution technologies Knowledge of sales and distribution practices and techniques for customer, business-to-business and direct retail. Excellent English and Excel. Abilities to travel and meet with business partners Able to work under pressure Able to meet deadlines Able to work for long hours أقل

Responsibilities Supporting our in-house team in creating and maintaining clients’ websites Continuously updating and maintaining our own website ensuring it contains our latest projects and service offerings Performing web performance optimization and testing Internship Requirements Skills & Qualifications Good knowledge in HTML, CSS, jQuery and Javascript Ability to multitask and be resourceful in a fast paced environment Passion for creating exceptional UX, attention to detail Collaborative can-do attitude, initiative and drive to learn أقل

Job Description Answer phones and operate a switchboard. Route calls to specific people. Answer inquiries about company. Greet visitors warmly and make sure they are comfortable. Call persons waiting for visitor and book them a room to meet in. Schedule meetings and conference rooms. Job Requirements Job Requirements The ideal candidate should have minimum 1 - 3 years of experience. Very good communication skills & good user of MS Office Solid written and verbal communication skills. Customer service attitude. أقل

Job Description Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Prepares reports by collecting, analyzing, and summarizing information. Support dealers in commercial leads. Retaining the old renewals. Job Requirements Males Minimum Bachelor Degree in any related discipline. Communication skills. Working under pursuers. Microsoft Office. Able to work for long hours. Able to work independently and within a team. أقل