وظائفحجز التذاكر في مصر- وظائف شاغرة في Drjobpro.com - May 2022
61+

حجز التذاكر وظائف في مصر

61+

حجز التذاكر وظائف في مصر

عرض النتائج(61)

Customer Service Representative - English Speakers

0 - 3 سنوات
EGP 4000 - 6000
مصر / 0 - 3 / EGP 4000 - 6000

Centro CDX

Job Description Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complains. Creating tickets through the ticketing system, to submit the customer’s inquiry. Responding to customer’s e-mails and sending the escalated cases to the client to solve the problem and to ensure customer’s satisfaction. Job Requirements Advanced level of English Communication skills Customer service skills أقل

Job Description Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complain المزيد..


L1 Desktop Engineer

4-5 سنوات
لم يكشف
مصر / 4-5 / Negotiable

Excis Compliance ltd

L1 Engineer: Three to four (3-4) years experience providing IT Infrastructure field support in a corporate environment Which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. One to two years experience working in a service desk environment with the ability to receive calls / troubleshoot and log user queries. Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. Experience in Dell/HP Desktops/Laptops Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer and network equipment. Skilled in desk side support and PC break/fix including administration of Windows 10 O/S Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and Troubleshooting & resolving issues related to end user network cabling. Ability to work alone and also Work well with various remote global teams Good written and oral Communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on-time. Flexibility with working hours and ability to travel between sites Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),Non-Technical Good Customer management skill, Good in oral and written communication Able to interact and work with customer at different levels. Self- Driven and result oriented. Really passionate about the work Local language knowledge is preferredRequirements Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills. Bachelor s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills. أقل

L1 Engineer: Three to four (3-4) years experience providing IT Infrastructure field support in a corporate environment Which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. One to two المزيد..


Operations Analyst (noa) -work At Home

3 - 0 سنوات
EGP 4000 - 6000
مصر / 3 - 0 / EGP 4000 - 6000

Concentrix

Job Requirements Minimum Education:Secondary School Diploma. Preferred Education:Post-Secondary College education (Diploma/certificate) in IT or Network related field. Technical Requirements include: Experience in Network in as a service(NAAS). MinimumCisco CCNA, Fortinet NSA 1, or equivalent industry experience. MinimumMCSA, or equivalent industry experience. Knowledge of RoutingLAN/WAN protocols. Knowledge of security incident management and devices(firewalls, IPS/IDS). Knowledge of common business applications(Exchange, Office365). Knowledge of Cloud Technologies(Azure). SIP School Certified Associate (SSCA) or equivalent knowledge. Mandatory Requirements: Fluent in both French and English[reading, writing, and spoken. Must have at least3-5 years’ experienceworking in a Network Operations Center (College or vocational training in I.T. fundamentals at a minimum). Must have at least3-5 years’ experiencesupporting Enterprise customers. Technical knowledge VOIP products and features. Demonstrated experience troubleshooting/resolving IT infrastructure incidents (network, Wi-Fi, WAN/LAN). Demonstrated experience working with Internet Service Providers (ISP) likeBell, Telus, Zayo, and Rogers outages. Understanding of ITIL best practices and SLA management. Demonstrated ability to stay calm in high-stress situations while communicating with colleagues, management, and customers. Excellent customer relations and communication skills. Experience working independently within a fast-paced environment. Ability to manage multiple tasks. Willing to work rotational shifts and/or static shifts – 24x7. Nice to Have: 1-3 years’ experiencesupporting large multi-site environment over 25 customers and 500 devices. Exposure to an online ticketing system, such as Service Now, Heat/Ivanti. Exposure to Aruba, Zenoss, Solarwinds or other network monitoring systems (NMS). Experience with Teams administration and troubleshooting. أقل

Job Requirements Minimum Education:Secondary School Diploma. Preferred Education:Post-Secondary College education (Diploma/certificate) in IT or Network related field. Technical Requirements include: Experience in Network in as a service(NAAS). MinimumCisco CCNA, Fortinet NSA 1, or equivalent industry experience. MinimumMCSA, or equivalent المزيد..


Soc Engineer

1 - 2 سنوات
EGP 4000 - 6000
مصر / 1 - 2 / EGP 4000 - 6000

Centro CDX

Job Description Monitor security events received through alerts from Azure Sentinel or other security tools. Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies. Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analysis of relevant event detail and summary information Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts on duty. Revise alerts escalated by end-users Maintain assigned ticket queue Job Requirements A Bachelor’s degree in IT, or a related field of study is preferred; an MS degree is a plus. At least 1 year of experience Excellent English Speaker Solid technical knowledge about TCP/IP and networking Good Knowledge about SIEM monitoring (Preferably Azure Sentinel) Good knowledge about IDS/IPS systems Good knowledge about threat intelligence and defensive mechanisms Good knowledge about vulnerability assessment Good knowledge about incident response Good reporting skills أقل

Job Description Monitor security events received through alerts from Azure Sentinel or other security tools. Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies. Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and المزيد..


French Tour Operator

4 - 9 سنوات
EGP 4000 - 6000
مصر / 4 - 9 / EGP 4000 - 6000

Excel Travel

Job Description Preparing Quotations & Programs Itineraries for individuals & groups. Prompt replies Preparing service orders for all branches & the Traffic department. Preparing the Tourism police reports (when needed). Handle materialized bookings. Booking Hotels, Nile cruises & Air tickets. Issuing payments and vouchers. Assign qualified guides. Making invoices for the files. Finalize the files on Company system. Recheck with other departments on requested services (I.e. answerback on Reservations, etc…). Enhance the image of Excel Travel handling services to maximum quality. Supervising the team-mate and giving support whenever needed. Possibility for solving problems within the authorized limit. Job Requirements University Graduate. Foreign language skills, English is a must + French. Experience 4-8 years in inbound tourism. High Communication skills. High Customer service skills. Organizational skills. A demonstrable interest in travel. Problem solving Good time management skills. أقل

Job Description Preparing Quotations & Programs Itineraries for individuals & groups. Prompt replies Preparing service orders for all branches & the Traffic department. Preparing the Tourism police reports (when needed). Handle materialized bookings. Booking Hotels, Nile cruises & Air tickets. Issuing payments and vouchers. المزيد..


Customer Support Representative

3 - 12 سنوات
EGP 4000 - 6000
مصر / 3 - 12 / EGP 4000 - 6000

Bringy Digital Ventures

Job Description Responsibilities Handle customer interactions from multiple channels including emails, Ticketing System, What’s App for Business, phone calls. Answer customer inquiries about product features, benefits, and general inquiries. Keep track of all customer inquiries and follow-up to make sure that all questions are answered and requests met. Work closely with marketing, keep updated with marketing activities, lead generation and handling. Walk customers through app flow and process throughout the phases of customer journey. Handle requests, complaints, provide feedback and solutions in a timely manner. Job Requirements Qualifications Bachelor Degree. Previous customer service experience is required. Knowledge of insurance is a plus. Previous experience with Microsoft Office and customer relationship management software. Active listener with excellent interpersonal and communication skills. أقل

Job Description Responsibilities Handle customer interactions from multiple channels including emails, Ticketing System, What’s App for Business, phone calls. Answer customer inquiries about product features, benefits, and general inquiries. Keep track of all customer inquiries and follow-up to make sure that all questions are answered المزيد..


It System Engineer

2 - 3 سنوات
EGP 4000 - 6000
مصر / 2 - 3 / EGP 4000 - 6000

Eagle Chemicals

Job Description Working with ticketing system. Support users, make sure all desktop applications and related equipment's problems are working fine. Administer Microsoft Windows Server 2008,2012,2016 - DC, DNS, DHCP, File & WSUS. Manage and configure SAN and NAS storage: DELL-EMC and QNAP. Manage and administer Kaspersky endpoint Security policies using Cloud Security Center. Install, manage and administer VMware vSphere ESXI and VCenter server. Manage and administer Veeam backup & replication. Manage and configure Sophos XG Firewall along with maximizing network efficiency and security. Manage, configure, and support VOIP Solutions. Manage and configure IP and CCTV Surveillance System. Install, configure and support routers using routing protocols Rip, OSPF, EIGRP. Install, configure and support switches - Netgear, Aruba and HP. Using VLAN, PVST, VLSM. Plan for WAN optimization for site-to-site linkage. Job Requirements Bachelor degree in Information Technology, Computer Science, or related field. 2-3 years of experience in IT. ITI, NTI scholarship preferred. Strong knowledge of CCNA, CCNP, MCSA, VMware is a must. Very good English language skills. Ability to work in different locations - Heliopolis / October Strong self-learning and development skills. Strong analytical and problem-solving skills. Can work independently. Strong experience with Microsoft Office. Good knowledge of OSI & TCP/IP model. Excellent knowledge of the END USER support tasks. Good knowledge of systems and networking software, hardware, and networking protocols. أقل

Job Description Working with ticketing system. Support users, make sure all desktop applications and related equipment's problems are working fine. Administer Microsoft Windows Server 2008,2012,2016 - DC, DNS, DHCP, File & WSUS. Manage and configure SAN and NAS storage: DELL-EMC and QNAP. Manage and administer Kaspersky endpoint Secu المزيد..


Customer Service Representative - French Speakers ...

1 - 3 سنوات
EGP 4000 - 6000
مصر / 1 - 3 / EGP 4000 - 6000

Centro CDX

Job Description Work Conditions: Work from Premises in Maadi Part Time with two options: 1st Option: 3 days a week ( Monday-Tuesday- Wednesday) from 9 AM EST to 4 PM EST. = 4 PM Cairo Timing to 11 PM Cairo Timing 2nd Option: 5 days a week (Monday to Friday) from 9 AM EST to 1.30 PM EST = 4 PM Cairo Timing to 8:30 PM Cairo Timing Job Responsibilities: Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complains. Creating tickets through the ticketing system, to submit the customer’s inquiry. Responding to customer’s e-mails and sending the escalated cases to the client to solve the problem and to ensure customer’s satisfaction. Job Requirements University degree ‘’Graduates’’ Advanced level of French is aMust Intermediate English is aMust Computer skills Business writing Communication skills Customer service skills Microsoft office knowledge أقل

Job Description Work Conditions: Work from Premises in Maadi Part Time with two options: 1st Option: 3 days a week ( Monday-Tuesday- Wednesday) from 9 AM EST to 4 PM EST. = 4 PM Cairo Timing to 11 PM Cairo Timing 2nd Option: 5 days a week (Monday to Friday) from 9 AM EST to 1.30 PM EST = 4 PM Cairo Timing to 8:30 PM Cairo Timing Job Res المزيد..


Customer Service Representative - French Speakers

0 - 3 سنوات
EGP 4000 - 6000
مصر / 0 - 3 / EGP 4000 - 6000

Centro CDX

Job Description Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complains. Creating tickets through the ticketing system, to submit the customer’s inquiry. Responding to customer’s e-mails and sending the escalated cases to the client to solve the problem and to ensure customer’s satisfaction. Job Requirements University degree ‘’Graduates’’ Advanced level of French Very Good English level Computer skills Business writing Communication skills Customer service skills Microsoft office knowledge أقل

Job Description Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction. Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complain المزيد..


Senior Help Desk Specialist

3 - 0 سنوات
EGP 10000 - 20000
مصر / 3 - 0 / EGP 10000 - 20000

Emaar

Job Description Maintain an accurate inventory of computer hardware and software that belongs to the Emaar Misr. Order parts, equipment software and supplies through warranty or purchase order agreements as needed or directed by IT management. Accept requests for assistance or problem reports from users. Obtain necessary information from users to adequately describe the request or problem report. Enter information into the problem tracking system. Directly respond to the request or problem if within own areas of expertise. Complete information on problem reports that were solved personally and close report in problem tracking system. Liaison with user to ensure that requests or problem reports have been satisfactorily handled. Maintains library of all implemented software and related licenses. Job Requirements Qualification: Bachelor’s degree in Computer Science/Computer Engineering or relevant. Strong adequate experience in a relevant industry or field. Experience: From 3 to 5 years of experience as IT help desk. Adequate experience in a relevant industry or field. Previous experience in adhering to deadlines. Previous experience in being a multitasker in terms of dealing with different service requests. Experience working with IT Help Desk Ticketing System Skills &Competencies: Full technical ability and proficiency with the relevant software and hardware. Ability to work independently whilst maintaining confidentiality. Extremely detail oriented and result-oriented Proven ability to effectively prioritize workflow. High standards of ethics and confidentiality to handle sensitive information. Fluency in English (written and verbal). Ability to integrate well into teams & work towards achieving team results. Ability to communicate and interact within departments to achieve the desired results. Shows continuous improvement by taking initiatives and accepting responsibilities. أقل

Job Description Maintain an accurate inventory of computer hardware and software that belongs to the Emaar Misr. Order parts, equipment software and supplies through warranty or purchase order agreements as needed or directed by IT management. Accept requests for assistance or problem reports from users. Obtain necessary information from user المزيد..


It Help Desk

0 - 2 سنوات
EGP 4000 - 6000
مصر / 0 - 2 / EGP 4000 - 6000

Seoudi Supermarket

Job Description Job Description: Ensure internet performance is acting well. Install, modify, and repair computer hardware and software. Healthy check of printer devices, attendance machine, IP CAM, and any related network devices. Resolve technical problems with LAN and WAN with ISP. Install & fix issues related to computer peripherals for users. Resolve issues related to computer systems, software, and hardware. Respond to queries on-site or remotely. Respond to the ticketing system within the defined SLA. Resolve problems by running diagnostic programs. Identify and escalate situations requiring urgent attention. Job Requirements Requirement: 0-2 years of experience or highly qualified fresh graduates. Bachelor’s degree in computer science or information system. Good knowledge of CCNA or MCSA. Experience at Ticketing System. أقل

Job Description Job Description: Ensure internet performance is acting well. Install, modify, and repair computer hardware and software. Healthy check of printer devices, attendance machine, IP CAM, and any related network devices. Resolve technical problems with LAN and WAN with ISP. Install & fix issues related to computer pe المزيد..


Ticketing & Reservation Agent

2 - 4 سنوات
EGP 4000 - 6000
مصر / 2 - 4 / EGP 4000 - 6000

flyadeal Egypt

Job Description Handling all aspects of ticketing activity with customers of flyadeal: Information regarding country travel rules, prices, policies. Reservation & booking by using airline system. Follow-up with customers. Creating daily reports. Handling requests of the management. Resolve customer complaints while providing effective solutions. Handling all travel agents requests from booking and issuing tickets. Job Requirements Males & Females Can Apply. Amadeus/Saber knowledge is a plus. Foreigners who live in Egypt are welcome to apply. Graduates ONLY & Bachelor Degree Holders. Excellent Communication Skills. Age: Less than 30 Years old. Languages: English Very Good Presentation Skills, good-looking, Supportive Attitude. أقل

Job Description Handling all aspects of ticketing activity with customers of flyadeal: Information regarding country travel rules, prices, policies. Reservation & booking by using airline system. Follow-up with customers. Creating daily reports. Handling requests of the management. Resolve customer complaints while providing effective المزيد..


Admin & Facility Specialist

2 - 3 سنوات
EGP 4000 - 6000
مصر / 2 - 3 / EGP 4000 - 6000

Amideast

Job Description Conducts routine, periodic, or special inspections to determine repair and maintenance work necessary to prevent breakdowns of facilities, machinery, and equipment in AMIDEAST Cairo office. Handling the renovation and painting in AMIDEAST Cairo office to maintain and standardize the professional image of the organization. Maintainthe professional set up and look of classrooms and Customer Service area ona regular basisinordertomeetAMIDEASTquality standards to better serve external clients. Responsible for performing general maintenance on firefighting system/ equipment and maintaining a clean environment in the department facilities. Coordinating daily facility logistics through Administration ticketing system. Responsible for supervising security staff and handling their invoices and any security issues that might occur. Responsible for the following up and supervision of the performance of the cleaning company by directly guiding their cleaning supervisor and report any issues that might occur to the Operations Manager. HandleAMIDEASTcars reservation requests received from staff to ensure the proper application of the AMIDEAST “Cars Reservation Policy” as well as arranging HQ Visitors airport pickups Assist the operations Manager in handling allarrangementsof the airline’stickets, traintickets, and hotel reservations forAMIDEASTCairo staffand HQ visitors. Responsible for the catering,setupand anyspecialrequests in thearrangementofmeetingsandevents. Responsible for supervising Cafeteria vendor and handling any issues that might occur. Monitoring the stock inventory for all the Books & Furniture. Monitor the archiving of all Cairo’s corporate agreements/lease contracts and service agreements. As well as preparing and updating any contracts. Control AMIDEAST mobile phones and USB's distribution through tracking sheet with all the employees mobiles/USB's package rates. As well as the distribution of AMIDEAST mobile phones for the usage of HQ visitors upon request. Responsible for reviewing cell phone and USB's bills. Responsible for dealing with shipping companies. Works closely with the ministry of Foreign affairs to release any educational shipments that are received from HQ through sending letters to both the Ministry of Foreign Affairs as well as the Custom Department and following the procures in this respect until the shipment is delivered to the main office. Sends any needed documents to the translation office upon request and makes the needed follow up until it is received. Handle regular outgoing couriers to HQ and other destinations to be centralized and well tracked and supervise the distribution of incoming mail and courier packages from HQ and external clients. Handle the day to day administrative requests and tasks that might be delegated in order to help in improving and developing the department. Assists in the preparation of the annual budget by compiling required data. Handles all work permit renewals and other expat passport requirements as needed. Backup for the Senior Admin & Procurement Specialist Job Requirements Bachelor’s degree in any relevant field. Proficient user of MS Word, PowerPoint, Excel, and Internet. Very good in spoken and written English and Arabic. 2-3 years of experience in a relevant field. Excellent communication Skills. High teamwork spirit. Ability to learn. Planning & Organizing. High sense of responsibility. Magnificent accuracy. أقل

Job Description Conducts routine, periodic, or special inspections to determine repair and maintenance work necessary to prevent breakdowns of facilities, machinery, and equipment in AMIDEAST Cairo office. Handling the renovation and painting in AMIDEAST Cairo office to maintain and standardize the professional image of the organization. Maint المزيد..



Excis Compliance ltd

This is a remote position. Demonstrated ability to clarify the queries of business user / IT Support agent. Excellent interpersonal, verbal and written communication skills with the ability to develop effective working relationship. Ability to react quickly and effectively to issues and opportunities. Experience in the area of overseeing the Standard Operating procedure documents for the functionalities or any Key issues documentation. Knowledge of relevant SAP modules (1 or 2). Understanding of integration with other SAP modules Proven ability to work creatively and analytically in a problem-solving environment. Operated in multi-project, matrix managed environment. Desire to work in an information systems environment. Experience/knowledge in below ERP modules is only an added advantage. Dynamics CRM SAP BASIS SAP BI/BW SAP CRM Functional SAP Enterprise Portal SAP Finance SAP GRC/Security SAP MM SAP PI/PO SAP PM SAP PP SAP PS SAP SD SAP SD/LE Languages: Primary: English Secondary (one of): French , Polish , German , Arabic, Czech , Croatia, Tagalog a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better\\ c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. أقل

This is a remote position. Demonstrated ability to clarify the queries of business user / IT Support agent. Excellent interpersonal, verbal and written communication skills with the ability to develop effective working relationship. Ability to react quickly and effectively to issues and opportunities. Experience in the area of overseeing the St المزيد..



Excis Compliance ltd

This is a remote position. Demonstrated ability to clarify the queries of business user / IT Support agent. Excellent interpersonal, verbal and written communication skills with the ability to develop effective working relationship. Ability to react quickly and effectively to issues and opportunities. Experience in the area of overseeing the Standard Operating procedure documents for the functionalities or any Key issues documentation. Knowledge of relevant SAP modules (1 or 2). Understanding of integration with other SAP modules Proven ability to work creatively and analytically in a problem-solving environment. Operated in multi-project, matrix managed environment. Desire to work in an information systems environment. Experience/knowledge in below ERP modules is only an added advantage. Dynamics CRM SAP BASIS SAP BI/BW SAP CRM Functional SAP Enterprise Portal SAP Finance SAP GRC/Security SAP MM SAP PI/PO SAP PM SAP PP SAP PS SAP SD SAP SD/LE Languages: Primary: English Secondary (one of): French , Polish , German , Arabic, Czech , Croatia, Tagalog a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better\\ c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. أقل

This is a remote position. Demonstrated ability to clarify the queries of business user / IT Support agent. Excellent interpersonal, verbal and written communication skills with the ability to develop effective working relationship. Ability to react quickly and effectively to issues and opportunities. Experience in the area of overseeing the St المزيد..


Technical Support Specialist

1 - 3 سنوات
EGP 4000 - 6000
مصر / 1 - 3 / EGP 4000 - 6000

FlairsTech

Job Description Propel your journey! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are aninternational IT and Software Servicescompany that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superiorSoftware DevelopmentandBPO/ Customer Operationsservices, as well as innovativeBusiness Solutions. We are growing – and fast. Join us, and let's grow together! Apply now. Your responsibilities as a Technical Support: - Our competitive advantage is the superior quality of ourservices and solutions. Our satisfied customers fuel our phenomenal growth; in fact,95% of our customers return to us for more projects. Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions. Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams. Ensuring reviews are fully documented and actions are raised and fulfilled. Being involved in changes to the service operation tools, processes, and working practices. Job Requirements Excellent SQL Fluent English Previous customer-facing experience Technical Background and troubleshooting steps Knowledge of customer service principles and practices Experience in providing support to customers via email and/or telephone Awareness of Basic networking troubleshooting steps Familiar with ticketing systems أقل

Job Description Propel your journey! Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued? Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA? We are aninternational IT and Sof المزيد..


Senior Support And Admin Engineer

2 - 3 سنوات
EGP 4000 - 6000
مصر / 2 - 3 / EGP 4000 - 6000

4GTSS

Job Description We are seeking for a Senior System and support Engineer that can adapt with #telecom-grade environment Work on application and system support through ticketing system Administrate Linux servers Configure Servers networking Configure Servers Clustering Install and configure databases Configure VPNs Site-to-Site Configure and manage DevOps environment (Instances, Jenkins, Docker, Kubernetes, Ansible, etc) Secure company network Manage AWS deployments Handle and Manage company IT assets (laptops, firewall, access points ..) Job Requirements 2+ years of Linux Experience VPN experience is a plus Network experience is a plus Good command in English Ability to Work on call and night operations Exempted/Postponed Military Service أقل

Job Description We are seeking for a Senior System and support Engineer that can adapt with #telecom-grade environment Work on application and system support through ticketing system Administrate Linux servers Configure Servers networking Configure Servers Clustering Install and configure databases Configure VPNs Site-to-Site Configure an المزيد..


Linux System Administrator / Devops

2 - 4 سنوات
EGP 4000 - 6000
مصر / 2 - 4 / EGP 4000 - 6000

4GTSS

Job Description We are seeking for a System and support Engineer that can adapt with #telecom-grade environment: Work on application and system support through ticketing system Administrate Linux servers Configure Servers networking Configure Servers Clustering Install and configure databases Configure VPNs Site-to-Site Configure and manage DevOps environment (Instances, Jenkins, Docker, Kubernetes, Ansible, etc) Secure company network Manage AWS deployments Handle and Manage company IT assets (laptops, firewall, access points ..) Job Requirements 2+ years of Linux Experience VPN experience is a plus Network experience is a plus Good command in English Ability to Work on call and night operations Exempted/Postponed Military Service Bachler degree in Engineering or related field. أقل

Job Description We are seeking for a System and support Engineer that can adapt with #telecom-grade environment: Work on application and system support through ticketing system Administrate Linux servers Configure Servers networking Configure Servers Clustering Install and configure databases Configure VPNs Site-to-Site Configure and mana المزيد..


Travel Agent - Fluent English Speakers

0 - 2 سنوات
EGP 4000 - 6000
مصر / 0 - 2 / EGP 4000 - 6000

DYNINNO Egypt

Job Description Very motivating income- Being in full control of your own exceptional bonuses, reaching targets and up-sells earn EGP15,000+ / month Work & Life balance- Being efficient and engaged by the opportunities the job brings. Engagement with aglobal travel organization- Operating in a modern and dynamic team where everyone’s opinion matters. Hands-on experience with industry-defininginnovative trends- Getting to learn and use the latest in Travel and Customer service. ExtensivePromos & Bonusesprogram - Rewarding those who go the extra mile. Guaranteeddevelopment- Becoming your own team’s leader in as short as 6 months. Team-buildingevents - Having fun and bonding. Participation in global-scale projects- Creating an impact on our international facilities by the exchange of ideas, participation in innovative programs, and traveling to various locations. Responsibilities: Engaging with new traveling customers- Cooperating with incoming clients to determine their needs and consulting them on an appropriate destination, methods of transportation, travel dates, costs, and accommodations. Providing exceptional Customer Service- Making sure clients are thrilled with our services from start to finish, no matter what it takes. Facilitating the tailored travel deal- Supporting the process for clients with timely professional insight and expertise. Developing Travel and Customer service skills- Improving the professional level by attending various training events and workshops. Networking with colleagues and customers- Supporting existing and exploring new contacts in order to maintain a steadily evolving clients’ database. Job Requirements Advanced/Native level of English (Reading, Writing, and Speaking). Impeccable Communication and Customer Service skills. Advanced level of PC knowledge. Hands-on experience with the GDS System is considered an advantage. Self-motivated individual with proven ability to work in a target-based environment and to achieve sales goals and objectives. أقل

Job Description Very motivating income- Being in full control of your own exceptional bonuses, reaching targets and up-sells earn EGP15,000+ / month Work & Life balance- Being efficient and engaged by the opportunities the job brings. Engagement with aglobal travel organization- Operating in a modern and dynamic team where everyone’s المزيد..


Ticketing Agent

غير محدد
لم يكشف
مصر / Not Specified / -

Dsquares

Handles client inquiries and provide accurate, valid, and complete information by using the right methods/tools concerning the client satisfaction and FCR. Resolve product or service problems by clarifying the client complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Adhere to work schedule and accommodates business requests (including flexible working hours). Follow up and adhere to the weekly schedule; arrange and aligned with the team leader’s regarding any kind of changes required including the shift swap, break move, day off swap or any kind of leaves. Accept responsibility for meeting communicated targets: appointment settings, etc. And track the daily indicators concerning maintaining the service quality; increasing the efficiencies of delivering the service; validating and justifying whenever any indicator is experiencing a wide variation or not meeting the benchmark. Meet individual key metrics and KPIs by ensuring his/her own indicators are meeting or within the accepted ranges; Validating the KPI and justifying whenever any indicator is experiencing a wide variation or not meeting the benchmark; Accepting/Rejecting the performance achievement report that got fixed by the team leader and discussing the justifications in one-on-one meeting. Participate in individual & team training/meetings to bring knowledge up to date. Flag issues and conference that requires escalation and share the vision regarding any solutions that might enhance the client experiences and alert regarding any technical outage that prevents of properly applying the dues needed. Maintain confidentiality company & client’s data. Adhere to company policies and procedures. Requirements University Degree of any discipline 1-5 Years of experience Very good command of written & spoken English Very good knowledge of Microsoft tools (Excel, word, PowerPoint) Experience in Ticketing Systems is a plus University Degree of any discipline 1-5 Years of experience Very good command of written & spoken English Very good knowledge of Microsoft tools (Excel, word, PowerPoint) Experience in Ticketing Systems is a plus أقل

Handles client inquiries and provide accurate, valid, and complete information by using the right methods/tools concerning the client satisfaction and FCR. Resolve product or service problems by clarifying the client complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corre المزيد..