Customer Service Manager for France (m/f/d) in Berlin

About us

Contorion is the smart shop for all crafts. Our mission is to empower craftsmen and small businesses to save time and resources and therefore revolutionize the industry. To achieve this we are looking for dynamic and motivated people who want to become part of our team!

Your Tasks

• You respond to complex customer requests related to products, orders, and deliveries on the phone
• You consult customers on the phone and place orders for them
• You handle customer requests via e-mail
• You communicate with our suppliers in case of delivery delays
• You support the Operations team in handling and processing orders

Your Profile

• You always act professionally and enjoy helping others
• You have strong verbal and written communication skills
• Ideally, you gained experience in customer service or completed a commercial apprenticeship
• You work with MS Office, ticket systems, and e-mails are natural to you
• You speak French and at least English fluently, German is a plus

Your Chance

When you choose Contorion, you decide on these three points:

Creative exchange and teamwork

• Dynamic environment: Work in an international environment together with motivated and highly professional colleagues.
• Scope for creativity: With us you take responsibility and can help shape things. We offer you the opportunity to get involved.
• Positive company culture: How we work together is very important to us. If you identify with our values of transparency, respect, bravery and commitment, you've come to the right place.

Growing together

• Perspective: We want you to constantly develop yourself further. Not just because you want to, but because Contorion is constantly reinventing itself.
• Continuous learning: Get further education in internal & external training, in our Management Academy, mentoring or via e-learning. You set the agenda.

Work and feel good

• Health Offer: We want you to feel good and therefore subsidize the majority of a Gymondo (sport & fitness) or Headspace (meditation) subscription
• Kita cooperation: Thanks to our cooperation partner we can support you in your search for a Kita (daycare facility) for your child(ren)
• Cozy lounge: (soccer, playstation and table tennis will give you fresh ideas in between)
• Regular team events: (joint events brings us together)
• Flexible Working Hours & Home Office: (Adapt your working hours to your daily life)__