Director of Service Delivery & Vendor Management
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Location: Petach Tikva IL
Hybrid
Full-time
Role summary-
We are looking for a Director of Service delivery and vendor management to join our innovative Center of Excellence in the operations department.
The Director of Service delivery & VM will be responsible for leading the strategy governance and performance management of the call center OS vendors across Ops.
This role ensures vendors meet operational financial and compliance expectations while fostering strong partnerships that support business growth and operational excellence.
What youll do-
- Vendor Strategy
- Develop and execute the Opss vendor management strategy aligned with the business objectives
- Define governance models KPIs and performance frameworks for all outsourced partners
- Lead vendor selection RFPs onboarding and contract negotiations
& Operational Oversight
- Monitor vendor performance through SLAs KPIs and QBRs
- Identify and resolve service delivery gaps or escalations drive continuous improvement initiatives
- Ensure alignment between vendor operations and internal teams to maintain seamless service delivery
2. Financial & Commercial Management
- Own the vendor budget cost tracking and cost optimization initiatives
- Lead commercial negotiations including pricing renewals and contractual terms
- Conduct regular spend analyses to ensure vendor value and ROI
3. Risk Compliance & Quality
- Ensure all vendor relationships adhere to internal policies legal standards and regulatory requirements.
- Assess vendor risk and develop mitigation strategies.
- Collaborate with legal procurement compliance and security teams as needed.
4.Leadership & Collaboration
- Manage a team (if applicable) responsible for day-to-day vendor operations.
- Act as the main point of contact for executive-level vendor relationships.
- Partner with internal stakeholders (Ops Finance IT Legal Procurement etc.) to ensure business alignment.
Who you are -
- 5 years of experience in vendor management in the call center industry or similar operations
- 3 years in a leadership role managing multi-vendor environments preferably in a global setting
- Call center management experience a must
- Strong experience in contract management negotiations and vendor performance management
- Demonstrated ability to manage complex commercial relationships and drive measurable outcomes
- Excellent communication leadership and cross-functional collaboration skills
- Experience with BPO customer service IT or global operations vendors is a plus.
- Excellent analytical skills
- High level of spoken and written English
What could set you apart-
- Independent
- Fast Learner
- High Attention to details
- Creative and proactive
- Analytical thinker
- Team player
- Familiar with advanced methodologies and tools
#LI-BS2
Required Experience:
Director
المهارات المطلوبة
- Crisis Management
- التسويق
- العلاقات العامة
- Fundraising
- Media Relations
- Constant Contact
- التخطيط الاستراتيجي
- إدارة وسائل التواصل الاجتماعي
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
عن الشركة
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... اعرض المزيد
